Dr Jack Psychology Organisation Privacy Notice



Completed 1/2/2019



Our contact details

Catriona Jack

Dr Jack Psychology

86 Causeway Side



What type of information we have

We currently collect and process the following information:

Name, address and date of birth. Additionally emergency contact details names and addresses and phone numbers may be collected. All notes taken in therapy disclosed by you voluntarily are also kept on record.



How we get the information and why we have it

Information is collected verbally directly via the patient themselves or in some rare cases (especially in the case of children, via a family member).

Lawful Basis for processing your information are as follows:

< >Contractual Obligation (In order to fulfil the requirements of my contract to you)

Legitimate Interests: Data is used in a way that one would reasonably expect and will have a minimal privacy impact.

Vital Interests: In special circumstances it may be necessary to share data without consent with appropriate health agencies or support services such as GP, Police or Social Work. This is considered a vital interest in order to protect or save the data subject’s life. An example of this may be if you were deemed to be a risk to yourself or others and not to have capacity to consent to this data sharing.


What we do with the information we have

Information is taken in note form from verbal reports. Information is required to ensure effective on-going therapy by building an understanding of the client’s life circumstances, thoughts and past history. It is also required for safe-guarding interests of themselves and others.

Information may be shared at your request, with permission, with for example; a University, family member or doctor. Information may also be shared without consent in exceptional circumstances (see note above relating to vital interests). In this instance where a written report has been requested data is passed via written password protected documents in a method of your request.


How we store your information

Information is stored in a locked filing cabinet and kept for at least the duration of therapy. Article 5 of GDPR states information should be kept for no longer than necessary for the purpose of which it is being collected. I may keep the records for up to 3 years in case you return to therapy in future, after which it will be destroyed. If you would prefer that I destroy your data immediately after ending therapy please communicate this to me.

Electronic information such as reports are stored in a password protected document in a password protected computer in a locked building.


Your data protection rights

The right to be informed – (About collection of your data)

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. We have the right to dispute this when the matter in regard is opinion.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

The right to Object – You have the right to object to data processing prior to entering into a contract. However due to the contractual obligations to process data and the vital interests for lawful processing, therapy will not be able to occur without these forms of data processing. Note than once any information is disclosed, even over a telephone call or email, it may need to be shared and processed under lawful processing of vital interests category (see above).

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at CATRIONA@DRJACKPSYCHOLOGY.COM if you wish to make a request.


How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane